You are responsible for following office policies for cancelling or rescheduling appointments. All cancellations and rescheduling MUST be done through the Patient Portal (MYIO), via the app or the web. You will have received an invitation to create your Patient Portal account before your first appointment is scheduled, so please ensure that your account is created as soon as possible.
To cancel an appointment:
1. Log in to MYIO via the app on your phone or the website: https://valant.io/myio/DrGenevieveWilliamson/home
2. Click on the ‘Messages” tab at the top of the page
3. Choose “Appointments” in the To field
4. Type your message and click Send button.
NOTE: Until your cancellation has been processed by our office staff, it will still appear on your Appointments tab.
To reschedule an appointment:
1. Follow the instructions above in order to cancel your existing appointment.
2. Request a new appointment by clicking on the Appointments tab at the top of the page
3. Click the “Request an appointment” button in the upper right.
4. Choose an appointment type and then search for available days/times
5. Click the green ‘Request’ button to the right of your preferred time slot.
NOTE: The appointment calendar should be up-to-date, so if your preferred date and time are not available, then please select a new date and time. As a reminder from our office policies, emails or texts are not a suitable method to request an appointment. Your appointment will be confirmed within 1 business day of your request.
Genevieve Williamson, M.D. is an independent, private psychiatric practice. We have chosen not to participate with insurance plans for several important reasons that directly support the quality of care we provide.
Insurance companies often limit the length, frequency, and type of treatment we can offer. They may also require extensive administrative approvals, diagnostic labels, and disclosures of sensitive personal information in order to determine coverage. These restrictions can interfere with clinical judgment and patient well-being, and can compromise your privacy.
By operating outside the insurance system, we are able to:
– Spend more time with each patient, without rushing appointments
– Offer personalized, evidence-based treatment tailored to your needs rather than insurance requirements
– Maintain your confidentiality by limiting the amount of information shared with third parties
– Avoid treatment decisions being influenced by insurance company policies or cost-containment strategies
– Provide direct access to your psychiatrist without additional layers of bureaucracy or delays
Many patients choose private psychiatric care because it allows for thoughtful evaluation, collaborative decision-making, and treatment that prioritizes long-term well-being over short-term procedural requirements.
You may still choose to submit receipts to your insurance for out-of-network reimbursement if your plan offers this benefit. We are happy to provide the necessary documentation upon request via monthly superbills, although reimbursement by your insurance provider is not guaranteed.
Our goal is to provide the highest quality psychiatric care in a manner that respects your time, your privacy, and your individual treatment needs.
The only way to become a patient is to fill out the Waitlist Form. Email messages, voicemails, and text messages requesting new patient appointments will not be responded to. The waitlist is regularly reviewed, and if your needs align with the services offered in this practice, you will receive an invitation to the patient portal to complete intake paperwork and schedule an initial appointment when availability opens.
Please DO NOT send emails or call the practice to request a new patient appointment.