You are responsible for following office policies for cancelling or rescheduling appointments. All cancellations and rescheduling MUST be done through the Patient Portal (MYIO), via the app or the web. You will have received an invitation to create your Patient Portal account before your first appointment is scheduled, so please ensure that your account is created as soon as possible.
To cancel an appointment:
1. Log in to MYIO via the app on your phone or the website: https://valant.io/myio/DrGenevieveWilliamson/home
2. Click on the ‘Messages” tab at the top of the page
3. Choose “Appointments” in the To field
4. Type your message and click Send button.
NOTE: Until your cancellation has been processed by our office staff, it will still appear on your Appointments tab.
To reschedule an appointment:
1. Follow the instructions above in order to cancel your existing appointment.
2. Request a new appointment by clicking on the Appointments tab at the top of the page
3. Click the “Request an appointment” button in the upper right.
4. Choose an appointment type and then search for available days/times
5. Click the green ‘Request’ button to the right of your preferred time slot.
NOTE: The appointment calendar should be up-to-date, so if your preferred date and time are not available, then please select a new date and time. As a reminder from our office policies, emails or texts are not a suitable method to request an appointment. Your appointment will be confirmed within 1 business day of your request.
The only way to become a patient is to fill out the Waitlist Form. Email messages, voicemails, and text messages requesting new patient appointments will not be responded to. The waitlist is regularly reviewed, and if your needs align with the services offered in this practice, you will receive an invitation to the patient portal to complete intake paperwork and schedule an initial appointment when availability opens.
Please DO NOT send emails or call the practice to request a new patient appointment.
NOTICE: We are transitioning to accept limited insurance plans. Information below is for those without insurance, with an insurance plan that we do not participate with, or for those who choose not to use their insurance for psychiatric services.
You can download my fee schedule here: https://www.drgenevievewilliamson.com/wp-content/uploads/2026/01/20260125_Fee-Schedule.pdf
My fees are set to reflect the full scope and cost of providing high-quality, ethical psychiatric care in an independent, out-of-network practice.
Psychiatry requires extensive education and training, as well as ongoing professional obligations, including licensure, continuing education, and malpractice coverage. In addition, my practice carries the full cost of operating expenses such as office space, clinical systems, administrative support, and compliance requirements. Because I do not participate with insurance networks in order to provide the best possible care for my patients, I do not receive insurer subsidies or negotiated rates; all costs of care must be supported directly through fees for service.
While I understand that out-of-pocket care represents a meaningful financial commitment, maintaining consistent fees is essential to the sustainability of the practice and to the quality of care I provide.
Patients are welcome to submit claims to their insurance carrier for potential out-of-network reimbursement, and we are happy to provide appropriate documentation to support that process.
My goal is to be transparent, fair, and consistent, while ensuring the long-term viability of the practice and the level of care my patients expect and deserve.
I also encourage patients to consider psychiatric care as a meaningful investment in long-term health and stability, comparable to other discretionary expenses that are commonly prioritized in everyday life. I believe that your mental and emotional well-being are worth the investment, and I work hard to honor that investment in the care that I provide.